What is Nutrisystem?
You can get the allowed add-on options on your own from the supermarket, giving you even more variety. Thank you for your patience and understanding. According to the company, Nutrisystem does work if you adhere to the plan. In light of this swift response and their sincere desire to ensure that I was happy with their product and service, I am revising my review. Surely, there are times when I just want to get a pizza delivered and munch out but Nutrisystem provides ways to deal with that. It worked for me and will use it again if I need too scott Verified User. Can not cancel on the website.
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I did not realize I only had two weeks to cancel and much of that was mostly drinks. Then you keep trying different food thinking something will be edible.
I know there is plenty of fine print in contracts that should be read. I do not recall being verbally told about these conditions.
This was a lesson that left a very bad taste in my mouth. We are sorry that the foods upset your stomach and that you were unaware of the auto-delivery nature of the program. Not clear when I ordered that it would be on automatic order.
Food is not good, not good instructions, dinners were bland. Too many entrees with spicy tomato sauce and cheese, dinners are bland. Shakes made me sick. Emails were only to sell more. Thank you for writing this review. We are sad to hear the foods were not to your liking and that the deliveries would be automatic. We will be looking into your account and reaching out soon.
This is a follow-up to the review I posted on September 5. Soon after I posted my first review, a rep from Nutrisystem contacted me via email. The email was courteous, professional, and apologetic for the experience I had. The rep went on to offer replacement of the damaged food items I had received and encouraged me to give their company another try.
In light of this swift response and their sincere desire to ensure that I was happy with their product and service, I am revising my review. I accepted a ready-made menu that containing some items that I did not enjoy.
In the future, I will make a point to select food items that I now know to be more to my liking than others. I am very pleased and heartened by Nutrisystem's timely reply and concern for my purchase.
They deserve a second chance. I ordered my month's supply of diet food from Nutrisystem with high hopes. When the food shipment arrived, most of the frozen breakfast items were broken into small bits; when I opened the packages, the bits fell out. Then I tried the frozen lunches. Since I take these to work, the only heating option is microwave. Anything with bread or chicken comes out chewy, gooey, and icy cold in the center. It actually made me gag and lose my appetite, which wasn't the diet plan I expected.
I am very careful when reading agreements, and for this item to be overlooked was no easy feat. Fineprint at the end will do that to you. To add insult to injury, the obnoxious customer service person on the phone refused to accept my cancellation until she badgered me with questions and hard sell tactics in a desperate attempt to keep me buying their awful food.
Overall, this was a horrible experience. I will never use or recommend Nutrisystem again. We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with. We will be taking a peek at your account and reaching out soon. Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese. I was not happy with that.
My first order included items I didn't order and one that I'm allergic to its ingredients. I was told by one person the items were probably substitutions and when ready they would be replaced. When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor. I'm very disappointed with the service I receive so I will take my business to a place that has better customer service.
Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star. Weight loss system worksstale product and no one to answer to except counselors with no control. I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy.
I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out.
Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food. How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many! Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program.
Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received. We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information.
We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly.
Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors. Please let us know if there is anything else we can do to help!
I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account.
Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation".
At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. The man had the nerve to charge my account while he had me on hold.
I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong!
If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews. BBB alone has 99 bad reviews and I am getting ready to add another.
I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling. This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me.
We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism.
So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box.
I specifically requested no chocolate. Maybe training is advisable for people helping people to order food. Thank you very much. We are so happy that Rachel was able to help you get started on the program. We are sorry that you received so much chocolate after requesting no chocolate. We will be sure to pass this along for coaching.
Best wishes as you continue on the program. I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund.
This is very upsetting and seems to me to be a bit fraudulent. Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order. I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds.
The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived. Thank you for the kind words and keep up the awesome work! Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response.
I did not to think to take a picture of the back with the information. If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order. I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick.
This is not in regards to Kim in returns. Kim was helpful and very nice to me. Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence. It's really upsetting that I did not write her name down. It would be the counselor that I spoke to before I spoke to Kim. We are so sorry that you had such a poor experience. We will definitely be looking into this and reaching out soon. I had a question about my food.
Chat with your counselor. Very helpful but our chat was interrupted. I need to know how to continue after the first week. I am still confused on how to continue after the first week. Thank you for reaching out. We will be assigning this to a member of the Consumer Experience team to reach out and assist you.
The quality of food was pretty good with several options to choose from. Unfortunately when they were out of stock they substituted other food!
Changing your plan such as delivery frequency was very difficult and why I left. Thank you for the feedback. We are sorry that you left for those reason. We will be reaching out to get further information. Have a good one! Over the last several months, I have tried over and over to resolve an ongoing problem with order fulfillment.
Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me. Even in my last e-mail communication with Nutrisystem where I yet again outlined the problem, the reply back from Nutrisystem completely ignored the majority of what I wrote. It looks like if Nutrisystem doesn't say anything about the problem, then it magically doesn't exist somehow. This shows that Nutrisystem has drastically fallen in terms of focusing on customer needs and flat out refuses to deal ethically with the customer.
We sincerely apologize for your experience. We certainly do not want a long-time member to feel such a way. We will be investigating this and reaching out soon. I have had a couple questions for your people there and I emailed them for a answer. First reply was very fast, second was a bit slower but they explained to me the reason why.
I have been very satisfied with everything from Nutrisystem!!! Thank you for your patience and understanding. We are happy to hear you got the answers you needed.
We wish you the best of luck on the program! This is the 2nd time I've been on the NutriSystem plan. First time was a hit. Lost almost all my weight and kept it off for over a year. Just a little more weight to lose so I ordered again for 2 months. First shipment arrived on time and the food was terrific. Second shipment has the frozen food arrive a couple days late. The 2nd shipment of non frozen food is still not here after being over a week, now almost a week and a half late.
How am I to stay on the regiment with half the menu missing for over a week? My assistant called NS as she ordered for me and asked for help—reimbursement— compensation of some sort.
The reply from Nutri system? I even referred you to my sister and brother in law— who both signed up. We apologize that your 2nd order took longer than expected to get to you. We completely understand how this can throw someone off. I really like how easy it is to eat the right amount of food because it is all measured out for me.
The Basic plan really makes it easy to keep track of my exercise and water consumption because I just enter it all in on the computer. I am a little surprised as to how hard it is not stick to the food, but I know that is my own struggle with willpower, and I also know that particular struggle will get better as the time progresses.
This program is great, but the portions sizes are smaller than I thought they would be. I have struggled with weight loss since I was a teenager. Because of that struggle, I decided to try Nutrisystem because I need help with cutting down on the amount of food I am eating. Nutrisystem has really helped with portion control.
However, the portions seem a lot smaller than I thought they were going to be. The food tastes really good, but I wish there was more of it. One of the parts of this program that I really like is the Restaurant Guide. We love to eat out on the weekends, and I know this Restaurant Guide is going to help me a lot. I have lost ten pounds by sticking to their meals and tracking my exercise. I feel like this Nutrisystem Plan has given me a personal dietician in my own home. I have such a hard time staying away from carbohydrates.
The Nutrisystem Plan helps me get the right balance of carbohydrates and proteins without feeling like I am missing out on anything. I am fully satisfied after I eat these meals, and I have not been tempted to go off and eat other things. I love that I can eat three times a day with snacks, and I have such a nice variety of foods to eat. My favorite things are the muffins; I always tried to stay away from them before Nutrisystem, but now I can eat a Nutrisystem muffin without any guilt: The other reason this program is so great is that now that I can control my food intake, I can also start working on my exercise routine.
I love being able to track it online after each time I go for a walk or go to an aerobics class. I love the breakfasts and lunches, but have trouble with some of their dinner entrées. I have been using Nutrisystem for three weeks now and have lost a total of seven pounds, which is something that I am really proud of.
Nutrisystem has definitely helped me with eating the right kinds of food and controlling how much I eat. I love the food at breakfast and lunch, but dinner is a little tough. The cereals and muffins that I can get for breakfast are great.
The soups for lunch are fabulous, as are the pasta dishes. However, dinner is another story. The Homestyle Beef has been my least favorite so far.
I guess that is what is so good about the plan; I can change what I eat if I find something that I really dislike. Nutrisystem has helped me so much with the eating part of that. The food tastes really great, and never once have I felt like I needed to eat something else after I have finished one of their entrées. I especially love the pasta dinner dishes. I feel like I can now eat pasta without feeling guilty; which is a nice change. That really has helped me a lot. The part I wish were different with Nutrisystem is the exercise portion.
I know that I can enter my exercise online, but I wish there were some more specific guidelines as to how much I need to exercise. In the past, I always stayed away from things like muffins, granola bars, and pasta because I figured it would be too many calories. With Nutrisystem, I can have ravioli for dinner and feel like I had a real treat. I feel like the Nutrisystem meals are a splurge enough!
This has been really helpful in keeping me on track when my family goes out to eat. As a working mom, sometimes fast food is the only way dinner is going to happen, and the Nutrisystem Restaurant Guide has kept me on track on those nights. I have been a chronic skipper of breakfast most of my adult life.
After Nutrisystem, I am sold on eating breakfast for weight loss. I absolutely adore their muffins and cereals. I am convinced that these delicious breakfast foods are helping me lose the weight that I have always wanted to lose.
The Double Chocolate Muffins are my absolute favorite. The other really great thing about this plan is the Restaurant Guide. I have lost a total of 25 pounds on the Nutrisystem diet. I know that should make me give them 5 stars, but I have to be honest. I do not like the snacks that I have tried, especially the soy chips.
I think they taste like paper. That said, I do really like the meals, especially the breakfast choices. The muffins and granola bars taste really good.
So do the cereals. The lunches are pretty good, but I absolutely love the pasta dishes for dinner. I am really happy with the weight loss, and this plan has, by far, been the easiest plan to implement.
I feel full after I eat, and this is the first weight loss program where I have felt like that. I am not one for exercise, so the weight loss plans where they say you have to exercise 5 times a week really turn me off. I know that Nutrisystem encourages exercise, but in two weeks I have lost 5 pounds without exercising at all. The food plan is so incredibly easy. I love that I just open up the boxes, and there is my food, ready for me to eat without having to cook or shop.
I am so happy to have someone else decide the details of what I should eat, but that I still have choices. I also am thrilled that I am losing weight without having to exercise at all. Nutrisystem is the easiest weight loss system out there. I am so happy with how it is working for me. I think I can really meet that initial goal that I set for myself. I ordered my first round of Nutrisystem meals so that I could get them and start on January 1st. I am so happy with the results, because only two week into the plan, I have already lost six pounds.
I am single, and it is much easier to just go through a drive-thru window for fast food than it is to cook for one person. The lunches and dinners are the very best thing about this plan. The food tastes so great. I absolutely love the Hearty Beef Stew because it reminds me of the stew my mom used to make for me when I was a kid. And I adore the Macaroni and Cheese as well.
I have lost three pounds, which I am thrilled about. However, I walk around really hungry! The problem is, it tastes so good that I want more of it. The Thick Crust Pizza tastes amazing. So does the Sweet and Sour Chicken. I am told that this will get easier soon because eating less than I am used to eating will make my stomach shrink. I think the Restaurant Guide will be helpful once I get over my portion control issue. I guess part of losing weight is feeling hungry, but that is not something I am used to.
I still lost weight! I have lost about ten pounds so far. I feel like it should be a little more than that, but have you ever heard of someone losing ten pounds during the holidays? And honestly, I probably ate too much on my free days. I am a true Nutrisystem fan! I have been doing Weight Watchers for years with my friend.
As she says, once all of your points are gone on Weight Watchers, you get to eat your spit for dinner! Well, my friend got really sick of doing the point thing, so she switched to Nutrisystem.